Pay Per Incident DroboHelp - Professional Products - North Americaby Drobo Store $49.00
DroboHelp allows you to purchase a onetime support incident for a specific issue for your Drobo 5D, Drobo 5N, Drobo Gen 3 & Drobo Mini. This DroboHelp is for customers located in North America.
The Pay Per Incident Support ticket is a single support incident that addresses a single specific issue. If a problem contains multiple issues, a new pay per incident will need to opened. Drobo will make every attempt to resolve your support incident in a reasonable manner, however we cannot guarantee all cases will be solved.
For additional information regarding our Pay Per Incident, see: https://myproducts.drobo.com/article/AA-01864
DroboHelp does not include:
* Data Recovery Services
* RMA or an exchange of a product
* Unsupported configurations or operating systems
Before purchasing a support incident we recommend you check out our free online support: