DroboHelp allows you to purchase a onetime support incident for a specific issue for your Drobo 5D, Drobo 5N, Drobo Gen 3 & Drobo Mini. This DroboHelp is for customers located in North America.

The Pay Per Incident Support ticket is a single support incident that addresses a single specific issue. If a problem contains multiple issues, a new pay per incident will need to opened. Drobo will make every attempt to resolve your support incident in a reasonable manner, however we cannot guarantee all cases will be solved.

For information and instructions on how to use DroboHelp, click here.

DroboHelp does not include:

* Data Recovery Services

* RMA or an exchange of a product

* Unsupported configurations or operating systems

* Upgrades

Before purchasing a support incident we recommend you check out our free online support:

https://myproducts.drobo.com/articles

http://www.drobospace.com/forums/

http://www.drobo.com/start/